What is Konnex?

Konnex is an easy system that quickly connects clients to businesses and businesses to clients.

As a client, you've probably been put on hold for a long time, transferred to the wrong department or weren't able to reach who you wanted.

Clients don't want to waste time on the phone anymore and neither do businesses. Konnex allows ANY client to submit a voice note request within seconds and then the proper department or set of users from the business receive that request and respond to the client. A case is automatically created from the client's voice note and is tracked by the business with date and time stamps until the issue or request is resolved or fulfilled.

Businesses can quickly create a mobile app presence using Konnex. A business would quickly register and identify what its departments and sub-departments are. Within minutes, a business can offer its clients a higher level of service and quick communication. Having a quick pulse on your clients will surely enhance your clients experience and satisfaction.

Features

Case management and searching

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Quick voice notes to create a case

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Case Turn-Around-Time accountability

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Automated announcements

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Automated custom message campaigns

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Automated client follow-up

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Employee management

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Department management

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Client surveys

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